Troubleshooting
Problem | Possible reason | Resolution |
Device doesn't power on when START/STOP button is pressed |
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Device powers on but cuff does not inflate | Cuff not plugged in correctly | Make sure the connector on the cuff is plugged all the way in the device |
Cuff doesn’t form a loop around arm | Cuff not assembled | To form a loop: pass the end of the cuff furthest away from the tubing through the long metal ring. |
Readings too high or low
or
Readings vary significantly between measurements |
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Measurement results differ from those measured at the doctor’s office | Measurements taken in a medical/professional environment may affect your blood pressure | Measurements taken in a more relaxed, home environment may avoid effects experienced in clinical settings. Continue taking readings as usual. If in doubt, contact a medical professional. |
Error code shown after measurement | Measurement accuracy may be affected or transmission may have been unsuccessful | Consult the error code table below for more information and further instructions |
Error codes
Code | Description | Resolution |
Er 1 | Battery low | Replace batteries with four new ones (Duracell are recommended) |
Er 2 | Movement detected | Avoid moving or talking while taking a measurement. After securing the cuff and assuming the correct posture, wait and relax for 5 minutes before starting a measurement |
Er 3 | Measurement out of range | Confirm that the cuff is secured correctly on your exposed arm. Remove all clothing and jewellery from your arm. |
Er 4 Er 5 Er 6 |
| Move to another area, closer to a window. |
Er 7 | Internal error | Replace batteries with four Duracell AAs. If the issue persists, contact customer support. |
Er 9 | Provisioning error | Retake measurement. If the issue persists, contact customer support. |
Er 10 Er 11 |
| Contact customer support |
Er 15-19 | System error | Contact customer support |
Er 20 | Cuff inflation error | Make sure the cuff is properly connected to the device |
Er 21 Er 22 |
| Adjust the cuff on the arm, and make sure to assume the correct posture |
Er 23-24 | System error | Contact customer support |
If the issue persists, please contact our support team by emailing support@patientmpower.com or send us a message through the chat function in your app.
